Participation in Problem-Solving sessions and understanding of Root Cause Analysis tools and methodologies (Ishikawa, 6M’s, 5 Why’s). Perform testing associated with respective QA Laboratories (proficient use of QA laboratory equipment) and correctly record data, write and review reports, and communicate results precisely, promptly and in a timely manner. Lead product failure analysis (i.e. significant support on CAPA activities) and involve required assistance if required. Initiate and assist in the investigation and disposition of nonconforming materials, designs and/or systems (when applicable). Create, maintain and update data files, databases, spreadsheets and forms, such as the maintenance of the lab´s record file in order to ensure proper record flow, track and monitor department activities. Assist in developing and qualifying test methods, data sheets, test fixtures, testing equipment, processes and train peers on these areas. (CIS) Conduct complaint investigations as per requirements.